Privacy Policy

Privacy Policy of Trenlady

At Trenlady, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website (trenlady.com), use our services, or contact us via our support email address support@trenlady.com. We encourage you to read this policy carefully to understand how your data will be processed.

1. Collection of Personal Information

When you use our website or communicate with us via email, we may collect various categories of personal information, including but not limited to the following:

  • Identification Information: Your name, address, phone number, email address, and other identifying information necessary for providing our services.
  • Payment Information: The payment details you provide when purchasing products on our website. Please note that sensitive payment information, such as credit card numbers, is not stored on our server and is processed securely by our payment service providers.
  • Browsing Information: Information about how you interact with our website, including your IP address, pages you visit, products you view, and other browsing data.

2. Use of Your Personal Data

We use your personal information for the following purposes:

  • To provide and manage our services, including processing orders, delivering products, tracking order status, and managing customer accounts.
  • To respond to your inquiries and provide effective customer support via our support email address support@trenlady.com.
  • To inform you about updates, special offers, promotions, and events related to Trenlady, if you have given your consent.
  • To improve our website, products, and services by analyzing browsing information and gathering feedback from our customers.

3. Sharing Your Personal Data

Trenlady does not sell or rent your personal information to third parties. However, we may share your data with third parties in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processing, delivery management, web hosting, and data analysis.
  • Legal Compliance: We may disclose your personal data when required by law or in response to legal or governmental requests.

4. Security of Your Personal Data

We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Your payment information is processed securely, in accordance with industry standards.

5. Your Rights and Choices

You have the right to:

  • Access your personal data that we hold.
  • Correct any inaccuracies in your personal data.
  • Delete your personal data, subject to certain legal exceptions.
  • Restrict the processing of your personal data in certain circumstances.
  • Object to the processing of your personal data for direct marketing purposes.
  • Withdraw your consent when the processing of your personal data is based on that consent.

6. Contact Us

If you have any questions regarding our privacy policy, wish to exercise your data protection rights, or have concerns about your personal data, please contact us at the following email address: support@trenlady.com.

7. Changes to the Privacy Policy

This privacy policy may be updated periodically to reflect changes in our data processing practices. We encourage you to regularly review this policy to stay informed of the latest updates.

Thank you for trusting Trenlady. We are committed to protecting your personal data and providing you with the best possible shopping experience.