Return Policy
Return and Exchange Policy – Trenlady
At Trenlady, we are dedicated to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or require an exchange. This Return and Exchange Policy outlines the procedures we have in place to make returns and exchanges as seamless as possible. For any questions or return requests, please contact us via email at support@trenlady.com.
1. General Returns and Exchanges
If you are not completely satisfied with your purchase, you have 30 days from the date of receiving your order to request a return or exchange. Unfortunately, we cannot accept requests beyond this timeframe.
Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.
2. Return and Exchange Procedure
To initiate a return or exchange, please follow these steps:
- Contact us via email at support@trenlady.com, providing your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.
- Carefully package the item you are returning, ensuring that you include the invoice or a document indicating the order number.
- Ship the item to the provided address. Return shipping costs are your responsibility unless the product is defective or we made an error with your order.
- Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will proceed with the refund or exchange.
3. Refunds
Refunds will be processed within 2 days of receiving the returned item. Refunds will be issued via the same payment method used for the original purchase.
Original shipping fees will not be refunded unless the item is defective or there was an error on our part.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at support@trenlady.com. We will cover the return shipping costs and arrange a prompt refund or exchange.
5. Contact Us
If you have any questions or concerns about our Return and Exchange Policy or need assistance with returning an item, feel free to reach out to us at support@trenlady.com.
Our customer service team is here to help!
At Trenlady, we strive to ensure your satisfaction at every step of your shopping experience. Thank you for trusting our brand. We are committed to resolving any issues quickly and efficiently while delivering exceptional quality products.